1 – Getting a head start
2 – The business of you
3 – Talking dollars and cents
4 – Setting up: Financial and Business
5 – Setting up: Tools of the trade
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5-1 Office expenses and questions to ask yourself
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5-2 Your office set up
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5-3 Sharing
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5-4 Collaborating
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5-5 Time Tracking
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5-6 Task management
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5-7 Invoicing
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5-8 Payment
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5-9 Networking
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5-10 Communication
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5-11 Password and secure details management
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5-12 Client email management
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5-13 Client phone management
6 – Future planning
7 – Back to basics – Customer Service
8 – Finding clients
9 – The Sales Process
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9-1 Assess the client’s needs
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9-2 Provide a quote and service level agreement
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9-3 Client approves quote, you issue invoice (if required) and request initial information/training
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9-4 Begin work, request feedback
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9-5 Continue working, invoice and get paid!
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9-6 Provide suggestions as to how you can help further (return to step 1)
10 – Keeping clients
11 – Business building
12 – Your action plan
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