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So you want to be a VA
1 – Getting a head start
1-1 Mindset
1-2 Grit
1-3 Red Ocean / Blue Ocean
1-4 Motivation
1-5 Goal setting
1-6 Cues and Boundaries
2 – The business of you
2-1 Personal Branding
2-2 Your Why
2-3 Ideal Client
2-4 Pile of Kittens
3 – Talking dollars and cents
3-1 Charging an hourly rate
3-2 How to calculate your hourly rate
3-3 Charging on value or “productising”
3-4 How to calculate your package prices
3-5 PITA loading & I would be happy if…
4 – Setting up: Financial and Business
4-1 Financial Needs
4-2 Deciding on a business structure
4-3 Australian Business Number (ABN), Tax file number (TFN) & Goods and Services Tax (GST) Tax file numbers
4-4 Securing your online presence and registering your business name
4-5 Trademarks and Copyright
4-5 Banking
5 – Setting up: Tools of the trade
5-1 Office expenses and questions to ask yourself
5-2 Your office set up
5-3 Sharing
5-4 Collaborating
5-5 Time Tracking
5-6 Task management
5-7 Invoicing
5-8 Payment
5-9 Networking
5-10 Communication
5-11 Password and secure details management
5-12 Client email management
5-13 Client phone management
6 – Future planning
6-1 Contingency plans
6-2 Emergencies and Sick Days
6-3 Holiday planning
6-4 Expanding your business
6-5 Exit strategies and goal changing
7 – Back to basics – Customer Service
7-1 On the phone
7-2 Email communication
7-3 Diary Management and taking messages
8 – Finding clients
8-1 Knowing Your Pitch
8-2 Finding your market
8-3 Addressing pain points
8-4 Your online presence
8-5 Opening your network
8-6 Securing your first client
9 – The Sales Process
9-1 Assess the client’s needs
9-2 Provide a quote and service level agreement
9-3 Client approves quote, you issue invoice (if required) and request initial information/training
9-4 Begin work, request feedback
9-5 Continue working, invoice and get paid!
9-6 Provide suggestions as to how you can help further (return to step 1)
10 – Keeping clients
10-1 Meeting and exceeding expectations
10-2 Generating feedback (the good and the bad)
10-3 Opening your client’s networks
10-4 Breakups
11 – Business building
11-1 When, why and how to upskill
11-2 Why and how to diversify
11-3 Staying front of mind
11-4 Why you should never take your clients for granted
11-5 Strategic partners and affiliates
12 – Your action plan
12-1 Your action plan
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4-3 Australian Business Number (ABN), Tax file number (TFN) & Goods and Services Tax (GST) Tax file numbers
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